- Terms & Conditions
Terms & Conditions
Please read the following terms and conditions carefully. This Agreement sets forth the terms of sale for all merchandise purchased by you (the Buyer) from Urban Ironcraft Products LLC (the Seller).
Orders are charged at order time. Payment may be made by credit card. Accepted credit cards include: VISA, MasterCard, American Express and Discover. Seller does not accept any orders on COD terms.
Seller is required by Oklahoma law to collect sales tax on all orders delivered to destinations within Oklahoma. Other states and jurisdictions may impose separate sales and use taxes; however, Seller is not required to collect taxes for any other jurisdiction. Buyer is responsible for checking local laws to determine if they are subject to any additional sales and use taxes or duties.
Order acceptance and cancellations
All orders are subject to Seller’s acceptance and standard audit procedures. Errors in arithmetic and pricing are subject to correction. In the event Buyer does not approve a correction, Seller reserves the right to cancel the order and refund Buyer’s payment.
Orders are at all times subject to Seller’s ability to deliver the specified merchandise. If at any time, for any reason, Seller determines that it is unable to deliver the purchased items, Seller may elect to cancel the order if Buyer and Seller are unable to agree on acceptable substitute items or new delivery schedule.
Buyer may not change or cancel a custom order without Seller’s acceptance. In the event Buyer requests a change or cancellation, Seller will determine if the request can be accommodated, and if so, if there are any fees or penalties associated with fulfilling the request. Buyer shall be solely responsible for all penalties and fees associated with any change.
Seller does not ship orders “on approval” by Buyer. Buyer is solely responsible prior to the placement of any order to determine that the characteristics of all ordered items are as desired. Due to the fact that computer monitors exhibit wide color variances, Seller is not responsible for the color representation of any photograph viewed over the Internet.
Please allow 2-3 weeks for delivery of ordered merchandise. This is only an estimate. Seller is unable to guarantee delivery times and cannot be held responsible for delays. Seller will notify Buyer when the merchandise is ready to ship and make arrangements to put Buyer in contact with the delivery service.
Title to all merchandise passes to Buyer at the time the merchandise is consigned to the delivery service. Seller shall insure all goods and assist Buyer in making claims or obtaining repairs in the event any items are damaged during shipment.
Buyer must inspect each item immediately upon delivery. All damage must be noted on the Bill of Lading and reported to Seller within 72 hours. Seller is not responsible for damage not noted on the Bill of Lading. For any items with substantial damage, Buyer is instructed to refuse delivery.
Seller is not responsible for any damage to Buyer’s home resulting from delivery; Buyer shall make any such valid claim directly to the delivery service.
Seller shall warranty manufactured products for a period of one year from the date of shipment. Defects caused by abuse, negligence, or damage from installation are not covered. Damages arising from improper or incorrect installation are not covered.
Certain inconsistencies should be expected and add to the character of the merchandise. Metal finishes may be subject to small variations. Seller is not responsible for color variations and cannot guarantee exact matches between similar items.
Returns must be authorized by the Seller. Merchandise sent to the Seller without authorization will be returned to the Buyer at the Buyer's expense.
Orders must be returned within 30 calendar days of the delivery date.
Seller will not process any credit on authorized returns until the merchandise is received and inspected.
Fully returned orders will be subject to a restock fee of 15% of the order total.
Partially returned orders will be subject to a restock fee of 15% of the price of the merchandise returned.
This Agreement shall be governed by the laws of the State of Oklahoma, and Buyer and Seller agree that the jurisdiction for all claims resulting from this agreement shall be the County of Oklahoma County, Oklahoma. The prevailing party shall be entitled to reasonable attorneys fees.
This Agreement supersedes any and all prior agreements between Buyer and Seller, including any verbal or written representations.